Right of withdrawal
odstupenie@2026-10-01 · In force from 1 October 2026
As a consumer you may withdraw from the contract within fourteen days without giving a reason. Special rules apply to digital content; they are set out below.
The withdrawal period
The period is fourteen days and starts on the day the contract is concluded, that is the day the order is confirmed. Sending the notice before the period expires is enough to meet the deadline.
When the right is lost
For digital content not supplied on a tangible medium the right is lost once supply has begun before the period ends. That applies only where all of the following are satisfied:
- you expressly requested that supply begin before the period ends,
- you acknowledged that you would thereby lose the right of withdrawal,
- you received confirmation of this on a durable medium.
That request is a separate choice at checkout and is never pre-ticked. If you do not make it, you keep the right of withdrawal and the content is released after fourteen days.
How to withdraw
Send the notice to support@maxino.org or by post to CRE-O s.r.o., Nábrežná 1/22, 038 61 Vrútky.
You may use the model form below, but you do not have to. Any clearly worded statement is sufficient.
We will acknowledge receipt of your notice by e-mail without undue delay.
Effects of withdrawal
We will refund all payments no later than fourteen days from the day we receive the notice, using the same means of payment you used, unless we agree otherwise. You will not be charged any fee for this.
After withdrawal you may no longer use the content or make it available to others. Access to it in your library ends.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- To: CRE-O s.r.o., Nábrežná 1/22, 038 61 Vrútky, support@maxino.org
- I hereby give notice that I withdraw from the contract for this digital content:
- Date of order:
- Order number:
- Name of consumer:
- Address of consumer:
- Signature (only if this form is sent on paper):
- Date: